Shipping policy

🚚 Shipping Policy

At Limelight Outdoor Lighting, we're committed to delivering your order quickly, safely, and affordably.

📦 Order Processing

Orders are processed Monday to Friday, excluding public holidays.
Most orders are dispatched within 1–2 business days after payment has been confirmed.
Orders placed over weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a shipping confirmation with your tracking details.

🚛 Shipping Fee

🇿🇦 Nationwide Delivery

We offer R99 flat-rate shipping on all orders anywhere in South Africa.

No hidden fees—just one simple nationwide shipping rate.

📍 Our Courier Partners

We ship using trusted national courier partners, including:

The Courier Guy
Aramex

The courier used will depend on your delivery location and the fastest available service.

⏱️ Estimated Delivery Times

After dispatch, estimated delivery times are:

Major Cities: 1–3 Business Days
Regional Areas: 2–5 Business Days
Remote Areas: 3–7 Business Days

Please note that these are estimated delivery times and may vary due to courier operations or circumstances beyond our control.

📲 Order Tracking

As soon as your order has been dispatched, we'll send you your tracking number via:

📧 Email
💬 WhatsApp (where applicable)

You can use your tracking number to follow your parcel's journey until delivery.

📦 Delivery Information

Please ensure that:

Your delivery address is accurate and complete.
A contactable phone number is provided.
Someone is available to receive the parcel during business hours.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or failure to collect the parcel, additional shipping charges may apply for re-delivery.

⚠️ Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

High courier volumes
Severe weather conditions
Public holidays
Remote delivery locations
Other unforeseen circumstances beyond our control

We appreciate your patience should any delays occur.

📦 Damaged Parcels

If your parcel arrives damaged:

Please notify us within 7 days of delivery.
Email support@limelightsa.store with your order number and clear photos of the packaging and product.
Our team will investigate the issue and arrange a replacement or appropriate resolution as quickly as possible.